.back-link{font-size:14px;color:var(--muted)}.support-layout{display:grid;grid-template-columns:.8fr 1.2fr;gap:70px;align-items:start;padding-block:64px 80px}.support-intro h1{font-size:clamp(46px,5vw,68px);font-weight:550;letter-spacing:-3px;line-height:1.1;margin:26px 0}.support-intro>p{font-size:18px;color:var(--muted);line-height:1.8}.support-tip{border-top:1px solid var(--line);margin-top:38px;padding-top:25px;max-width:360px}.support-tip>span{font-size:14px}.support-tip p{font-size:14px;line-height:1.8;color:var(--muted)}.support-intro .text-link{display:flex;width:max-content;max-width:100%;margin-top:12px;font-size:13px}.chat-panel{border:1px solid var(--line);border-radius:20px;background:var(--panel);overflow:hidden;min-width:0}.chat-header{padding:23px 25px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);gap:15px}.chat-header strong{font-size:16px;font-weight:550}.chat-header span#chat-state{display:block;font-size:12px;color:var(--muted);margin-top:8px;line-height:1.5}.chat-mark{width:38px;height:38px;border-radius:50%;background:var(--lime);color:var(--ink);display:grid;place-items:center;font-weight:700;flex-shrink:0}.chat-messages{height:360px;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px;overscroll-behavior:contain}.chat-empty{margin:auto 0;color:var(--muted);font-size:14px;line-height:1.8;text-align:center;padding:24px}.bubble{max-width:90%;align-self:flex-start;background:#292e36;border:1px solid #353d49;border-radius:14px 14px 14px 3px;padding:12px 15px;overflow-wrap:anywhere}.bubble.user{align-self:flex-end;background:#273c5b;border-color:#3c5579;border-radius:14px 14px 3px 14px}.bubble.system{align-self:center;background:none;border:0;text-align:center;color:var(--muted);font-size:13px}.bubble p{white-space:pre-wrap;margin:5px 0 8px;font-size:14px;line-height:1.65}.bubble .sender{font-size:11px;color:var(--lime)}.bubble time{font-size:10px;color:var(--muted)}#chat-form{padding:20px 24px;border-top:1px solid var(--line)}.message-label{font-size:12px;color:var(--muted);display:block;margin-bottom:10px}#message{display:block;width:100%;resize:vertical;min-height:90px;max-height:220px;background:#14171c;color:var(--text);border:1px solid #444c58;border-radius:10px;padding:13px;font:inherit;font-size:14px;line-height:1.6}#message:focus{outline:2px solid var(--lime);outline-offset:2px}.composer-bottom{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:12px}#counter{font-size:11px;color:var(--muted)}#send{border:0;min-height:44px;padding:12px 18px;font-size:13px}#send:disabled{opacity:.45;cursor:default;transform:none}.chat-consent{display:flex;align-items:flex-start;gap:9px;font-size:11px;line-height:1.7;color:var(--muted);margin-top:20px}.chat-consent input{margin-top:3px;accent-color:var(--lime);flex-shrink:0}.chat-consent a{color:var(--text);text-decoration:underline}.chat-footnote{font-size:11px;line-height:1.7;color:var(--muted);margin:14px 0 0}.chat-error{margin:0 24px 16px;padding:12px;background:#462c2c;color:#ffd1d1;font-size:13px;line-height:1.6;border-radius:8px}.chat-closed{padding:20px 24px;border-top:1px solid var(--line)}.chat-closed .button{border:0;font-size:13px;min-height:44px;padding:12px}.support-footer{display:flex;justify-content:space-between;gap:20px;border-top:1px solid var(--line);padding-block:28px;color:var(--muted);font-size:12px}[hidden]{display:none!important}@media(max-width:760px){.support-layout{grid-template-columns:1fr;gap:30px;padding-block:34px 50px}.support-intro h1{font-size:46px;margin:20px 0}.support-intro>p{font-size:16px}.support-tip{margin-top:22px;padding-top:18px;max-width:none}.chat-header{padding:18px}.chat-messages{height:340px;padding:16px}.chat-empty{padding:12px}.chat-panel{border-radius:14px}#chat-form{padding:18px 16px}.bubble{max-width:95%}.back-link{font-size:12px}.header{gap:10px}.chat-consent{font-size:12px}#message{font-size:16px}}

.chat-mark{width:44px;height:44px;object-fit:contain;padding:4px;background:#fff;border:1px solid #ffffff40}.message-enter{animation:message-in .36s cubic-bezier(.22,1,.36,1) both;transform-origin:bottom left}.message-enter.user{transform-origin:bottom right}.bubble.pending{opacity:.7}.bubble.send-failed{border-color:#b16a6a}.bubble{transition:opacity .2s,border-color .2s}#send{min-width:145px;justify-content:center}#send.is-sending::before{content:'';width:12px;height:12px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:send-spin .75s linear infinite;flex-shrink:0}#send.is-sending{gap:8px}@keyframes message-in{from{opacity:0;transform:translateY(14px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes send-spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.message-enter,#send.is-sending::before{animation:none}.bubble{transition:none}}

.format-tools{display:flex;gap:4px;flex-wrap:wrap;margin-bottom:9px}.format-tools button,#attach{border:1px solid var(--line);background:#242a33;color:var(--text);border-radius:6px;min-height:32px;padding:5px 9px;font-size:12px}.input-with-attachment{display:flex;gap:8px;align-items:flex-start}.input-with-attachment textarea{flex:1;min-width:0}#attach{width:38px;height:42px;flex-shrink:0}#attach svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}#attachment-preview{display:flex;gap:10px;align-items:center;padding:10px;margin-top:10px;background:#242a33;border-radius:8px}#attachment-thumb{width:54px;height:54px;object-fit:cover;border-radius:5px}#attachment-name{font-size:12px;overflow-wrap:anywhere;flex:1}#remove-attachment{border:0;background:none;color:var(--text);font-size:24px}.attachment-help{font-size:10px;color:var(--muted);line-height:1.6}.message-image{display:block;margin:10px 0;max-width:100%;max-height:270px;border-radius:8px;object-fit:contain}.image-link{display:block}.bubble a{color:#a9cdff;text-decoration:underline}.bubble code{background:#111820;padding:2px 4px;border-radius:3px;font-family:monospace}.rich-pre{display:block;white-space:pre-wrap}.rich-quote{border-left:2px solid var(--lime);padding-left:8px}.rich-spoiler{font:inherit;color:transparent;background:#64718a;border:0;border-radius:3px;padding:0 3px}.rich-spoiler.revealed{color:inherit;background:#64718a33}.image-error{font-size:12px;color:var(--muted)}

.support-live{padding:14px 24px;border-bottom:1px solid var(--line);display:grid;gap:7px;font-size:12px;color:var(--muted)}#presence{color:#c0c7d1}#presence::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:#828894;margin-right:8px}#presence.online::before{background:#8cbbff;box-shadow:0 0 10px #8cbbff60}#chat-state{transition:color .3s}.format-preview{margin-top:10px;color:var(--muted);font-size:12px}.format-preview summary{cursor:pointer;min-height:28px}#format-preview{padding:10px;background:#14171c;border-radius:8px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7;color:var(--text)}.support-footer{flex-wrap:wrap}#restriction{margin-top:14px}@media(max-width:760px){.support-live{padding:12px 16px}}
#chat-state.working{color:#b4d2ff}.working::before{content:"";display:inline-block;width:6px;height:6px;background:currentColor;border-radius:50%;margin-right:7px;animation:work-pulse 1.8s ease-in-out infinite}@keyframes work-pulse{50%{opacity:.3}}@media(prefers-reduced-motion:reduce){.working::before{animation:none}}

/* Unified message composer */
.composer-editor{border:1px solid #3a414c;border-radius:13px;background:#14171c;overflow:hidden;transition:border-color .2s,box-shadow .2s}
.composer-editor:focus-within{border-color:#719edc;box-shadow:0 0 0 3px #719edc12}
.composer-editor .format-tools{margin:0;padding:9px 12px;border-bottom:1px solid #ffffff09;gap:3px}
.composer-editor .format-tools button{background:transparent;border-color:transparent;min-width:30px;color:#aeb8c6}
.composer-editor .format-tools button:hover{background:#ffffff0c;color:var(--text)}
.composer-editor #message{background:transparent;border:0;border-radius:0;padding:14px 16px;min-height:105px;resize:vertical;outline:none}
.composer-editor .composer-bottom{margin:0;padding:12px;gap:14px;align-items:center;border-top:1px solid #ffffff09}
.composer-attachment,.composer-submit{display:flex;align-items:center;gap:12px}
.composer-attachment{min-width:0}.composer-attachment>span{font-size:11px;color:#c2cad5;line-height:1.5}.composer-attachment small{display:block;font-size:10px;color:var(--muted)}
.composer-editor #attach{background:#232933;border:0;width:36px;height:36px;border-radius:8px;padding:7px}
.composer-submit{flex-shrink:0}.composer-editor #send{min-width:118px;min-height:40px;padding:10px 15px;border-radius:9px;font-size:12px}
.composer-editor #counter{font-variant-numeric:tabular-nums;font-size:10px;white-space:nowrap}
.composer-editor #attachment-preview{margin:0 12px 12px}
.composer-details{display:flex;flex-wrap:wrap;align-items:flex-start;gap:6px 20px;margin-top:12px;font-size:11px;color:var(--muted)}
.composer-details details{margin:0;flex:0 1 auto;min-width:0}.composer-details details[open]{flex-basis:100%}
.composer-details summary{min-height:24px;cursor:pointer;font-size:11px;line-height:24px}.composer-details summary:hover{color:var(--text)}
.upload-details p{font-size:11px;line-height:1.7;margin:6px 0}.chat-footnote{margin-top:9px;font-size:11px}.chat-consent{margin-top:12px}
@media(min-width:1000px){.support-layout{grid-template-columns:minmax(230px,.65fr) minmax(0,1.35fr);gap:64px}}
@media(max-width:1100px){.composer-attachment>span{display:none}}
@media(max-width:760px){.composer-editor .format-tools{padding:7px}.composer-editor .format-tools button{min-height:36px}.composer-editor #message{font-size:16px}.composer-editor .composer-bottom{padding:10px;gap:8px}.composer-submit{gap:10px}.composer-editor #send{min-width:110px;min-height:42px}.composer-details{gap:5px 14px}.composer-details summary{font-size:11px}}

.ticket-feedback{padding:18px;border:1px solid var(--line);border-radius:12px;background:#14171c;margin:16px 0}.ticket-feedback fieldset{padding:0;border:0;margin:0}.ticket-feedback legend{font-size:14px;margin-bottom:14px}.rating-options{display:flex;gap:8px}.rating-options label{flex:1;position:relative;cursor:pointer}.rating-options input{position:absolute;opacity:0;width:1px;height:1px}.rating-options span{display:flex;align-items:center;justify-content:center;gap:7px;padding:12px 5px;border:1px solid #3a414c;border-radius:8px;color:#b3bdca;font-size:13px;transition:background .2s,border-color .2s}.rating-options svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.5}.rating-options input:checked+span{background:#273c5b;border-color:#8cbbff;color:#cfe2ff}.rating-options input:checked+span svg{fill:currentColor}.rating-options input:focus-visible+span{outline:2px solid #8cbbff;outline-offset:2px}.rating-options input:disabled+span{opacity:.5;cursor:default}.rating-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px}.rating-bottom span{font-size:11px;color:var(--muted)}#rate-submit{background:#293547;color:#cfe2ff;border:1px solid #465b78;padding:8px 16px;border-radius:7px;cursor:pointer}#rating-thanks{font-size:13px;color:#b4d2ff;margin:0 0 16px}#reopen-details{border-top:1px solid var(--line);margin-top:16px;padding-top:14px}#reopen-details summary{font-size:13px;cursor:pointer;color:var(--text)}#reopen-form{display:grid;gap:12px;margin-top:16px}#reopen-form label{font-size:12px;color:var(--muted)}#reopen-reason{width:100%;resize:vertical;max-height:200px;border:1px solid #3a414c;border-radius:8px;background:#1c2027;color:var(--text);font:inherit;font-size:14px;line-height:1.6;padding:12px}#reopen-submit{justify-self:start}.new-ticket-button{border:0;background:none;color:var(--muted);padding:5px 0;font-size:12px;cursor:pointer}.new-ticket-button:hover{color:var(--text)}@media(max-width:760px){.ticket-feedback{padding:13px}.rating-options{gap:5px}.rating-options span{gap:4px}#reopen-reason{font-size:16px}}